I don't think I ever got into the problems I had with my old host, 2MHost. Honestly, I was pretty worried that if I put any honest reviews about them online, they'd make my dealings with the even more of a trainwreck than they already were. Now that I've moved on, though, I'm going to give you a taste of what it was like.

This exchange took place last Thursday. I was "Live Chatting" with a CSR over there, trying to get my domain transfer expedited. Not an uncommon request by any means.

(16:05) me: requesting chat
(16:05) me:
(16:05) me:
(16:05) me:
(16:05) me:
(16:05) me:
(16:05) me:
(16:05) me:
(16:05) tech. support: chat request accepted
(16:06) me: sweet.
(16:06) tech. support: Hello
(16:06) me: Hi.
(16:06) tech. support: How can I assit you?
(16:06) me: I've been waiting for contact from sales since early this morning. I need to check the status of my ticket
(16:07) me: #11802
(16:07) tech. support: Please place a ticket for that
(16:07) me: THat doesn't make any sense at all
(16:07) me: I've already placed a ticket
(16:07) me: I provided you with a ticket number
(16:08) me: now, I need it resolved.
(16:08) tech. support: they will update you on ticket
(16:08) me: It's been 6 hours.
(16:08) me: I really cannot wait.
(16:08) me: well, 4 hours.
(16:08) me: my mistake.
(16:09) me: regardless, it's been long enough.
(16:09) tech. support: Sorry for the inconvinonce caused to you but thich is a technical support department and we do not have access to to the sales department
(16:10) me: You should have access enough to be able to escalate this to someone who can help me resolve this.
(16:11) me: I appreciate your help, but the lack of any type of phone communication is a real pain.
(16:11) me: Because I can't convince anyone aside from you, Tech Support, to talk to me.
(16:12) me: And, honestly, I have no idea if you're a real person or not. Every time I've contacted tech support, I'm told to put in a ticket.
(16:12) tech. support: I am sorryfor the inconvinionce caused
(16:12) me: Honestly, you'd fail a Turing Test really quick.
(16:12) me: so. Let's resolve this.
(16:12) me: apologies do me no good.
(16:13) me: can you provide me with a company phone number?
(16:14) tech. support: Sorry we do not have phone no.
(16:15) tech. support: Is there any thing elese I can assit you with ?
(16:15) me: you can get me a manager
(16:16) tech. support: He is not available right now
(16:16) me: easy for you to say. managers are never available over there
(16:17) tech. support: Session closed by staff

And that's where we were. I'd just gotten hung up on by my host, for requests that are far from unreasonable. Typical of them, though.

Honestly, that's the only thing I didn't like about 2MHost. The price wasn't bad, I got all the typical features, and billing was as you'd expect, and the uptime was excellent. They responded quickly when the website got hacked a couple years ago. But, their customer service is terrible. God awful. Pretty much the worst ever. No phone support, no emailing with one person, and all communication has to go through a "Live Chat" or the ticketing system. And nobody seems to even come close to speaking English well, despite their supposedly being based in New Jersey (my server IP, though, showed an empty lot outside Houston).

Also, "Live Chat" keeps going in quotes because the scripts the CSRs use are so bad and predictable that I seriously doubted I was talking to a person. I still don't think that a person even looks at the chats until after "Please place a ticket for that." Christ, my blood boils just thinking about it.